Call 9-1-1 when there is an emergency situation that you can't control. These emergency situations may require a response from

• Police
• Medical personnel
• Firefighters
• Rescue personnel
• A combination of responses to deal with situations such as an incident involving dangerous goods or substances.

If you need to call 9-1-1, a 9-1-1 call-taker will ask you these basic questions to ensure the proper response is provided:

• Where is the emergency? What is your street address, land location or the location of the emergency? (A description of your house or the location of the emergency, the names of any access roads, and any other landmarks may also be helpful information you can provide.)
• What is the nature of the emergency? Do you need police, fire or an ambulance?
• What is your name?
• What is the telephone number you are calling from? This question is asked for verification purposes, in case your call is disconnected prematurely.

Be prepared. Draw a simple diagram showing the most direct route to your home, acreage or farm. Keep it close to your phone with a list of important phone numbers.

Staying calm in an emergency is difficult, but there is other information you may be able to provide to a 9-1-1 call-taker in different emergency situations. Here are some examples:

Are you in danger, or is someone's life in danger?

If a crime has been committed, can you provide a description of the offender?

Are there any weapons involved?

Is the person conscious? Breathing? What else can you tell about the person's condition?

Is the person able to tell you anything about the problem he/she is experiencing?

Are you able to provide emergency first aid? Is it safe to do so?

Are you in danger?

Is there anyone trapped or injured?

Are smoke and flames visible?

What type of fire are you reporting?

How many people are trapped or injured, or in need of rescue?

If the situation involves vehicles, what types of vehicles are involved, and how many?

Are there any other hazards present?

Is there a risk of fire?

Is fuel or other dangerous cargo leaking?

Is there a sign with an identification number or symbol on the side, front or back of the vehicle or vehicles? If so, can you identify what the symbol is?

Prank calls may take the 9-1-1 call-taker away from a real emergency call, and are a serious abuse of the system. Prank calls are traceable, and will be investigated.

All incoming calls are recorded. The use of profanity or abuse of the telephone system may result in restrictions on phone service, or charges under the Criminal Code.

If emergency vehicles are dispatched for no reason, the prank caller may be liable for the costs involved.