Sask911 Line Fees

What are the charges for the 9-1-1 service?

There is a monthly line fee applied to residential, business, and trunk lines that will be collected through the telephone bill. This fee includes a charge for recovering the costs to install the telephone infrastructure and a charge to fund the operations of the PSAPs.

What is the rationale behind the amount of the line fees?

The line fees are the lowest amount that can be billed to the customer while providing the necessary hardware and call-taking functions required to manage the province's volume of emergency phone calls.

The fees are associated with the start-up and ongoing costs of the PSAPs. They cover SaskTel's equipment, installation, programming and service costs, and operational costs associated with hiring and training of operators, salaries, and administration.